Chemist Australia accepts payment by all major credit cards, money orders, bank cheques or Direct Deposit in Australian dollars only. We do not accept cash payments.

Credit cards accepted: Visa, Mastercard, Bankcard and American Express.

We accept Visa  We accept Mastercard  We accept Bankcard  We accept Amex  

All payments over the Internet are securely processed by Eway  Online payment is available 24 hours a day, 7 days a week.

Direct Deposit Bank Account Details (Commonwealth Bank):

BSB No: 064404
Account No: 10481352

For people who prefer not to pay over the Internet, or do not have Internet access, they are welcome to phone, or mail their order and payment details to us. We will process the order immediately upon receipt. You can download the Chemist Australia Order Form for mail/fax orders.

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Phone orders to: +61 1300 365 045

Mail orders to:

Chemist Australia
27 Industrial Ave
Molendinar, QLD, 4214

Full payment on all orders is required before the despatch of any goods or services.

Returns/Credit Policy:

You may return damaged or faulty goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.

In the event that you receive a defective or damaged product, we will refund the original product price, delivery, wrapping and other fees via the original method of payment. Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost.

Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to Chemist Australia.

Please allow up to 14 days for refunds to be processed upon our receipt of goods.